ServiceNAVI Plus4.1.0250721 - App Store

ServiceNAVI Plus is an app to assist the service technicians how to fix the device issues arisen on the KYOCERA MFP models, and also reduce the service time at the customer site.
After sign-in with the applied accounts, they can utilize the various features.

[Applied Accounts]
. KDC Global ID for KDC group employees
. KDA Central ID for KDA dealers
. KYOCERA Fleet Service ID

[Features]
. NAVI Search
. Service NAVI
. Parts Search
. App User Guide
. License Management Tool

[Details of each features]
"NAVI Search" and "Service NAVI" show and search the technical material such as manuals, trouble shooting and videos.
This app also enables to download the offline contents in your portable device in advance in order to limit the usage of public line connection (5G/4G/LTE).
The supported models are as follows as of October, 2021.
"Parts Search" easies the unit information search.
By this feature, the latest unit information (parts number and name) can be identified and these texts can be copied for entering into the optional format.
The supported models are almost of KYOCERA MFPs/Printers installing the units managed with the 10th or 12th digits serial number.

"App User Guide" shows the user guides which describe the basic operation of this app and the detailed operation of each feature.

"License Management Tool" launches the "License Management Tool" application, which will be the application to be used to activate the Speed License.

Version History - Bug fixes and minor improvements. 4.1.0250721 08/01/2025 - Add views available to some accounts.
- Bug fixes and stability improvements. 4.0.1250131 04/02/2025 - The user interface of the AI diagnostic service has been changed to improve usability.
- Bug fixes and stability improvements. 3.0.1240417 04/24/2024 Bug fixes and minor improvements. 2.4.1231116 11/29/2023 Fixed the minor bug. 2.3.2231024 10/27/2023 Bug fixes and minor improvements. 2.3.1230718 07/27/2023 Bug fixes and minor improvements. 2.2.1230119 01/20/2023 Fixed the minor bug. 2.1.3220427 05/06/2022 Fixed the minor bug. 2.1.211025 11/11/2021 Fixed the minor bug. 2.1.210922 10/11/2021 Added the new features:
- Adds AI Diagnostic Services function. The various information becomes visible such as the unit status. (Refer to User Guide for the details.)
- Adds Image Diagnostic Services function. The image quality of a device and the proper troubleshootng become visible. (Refer to User Guide for the details.)
- Adds Mobile Analytics function.
- Adds Push Notification function.
- Adds the deletion function for download data and caches.

Bug fixes and performance improvements. 2.1.2521 01/31/2021 Changed the app design:
- Applied the new branding design of KYOCERA Document Solutions, Inc.
- Added App Home screen

Supported the sign-in with the following user accounts in addition to KFS ID
• KDC Active Directory
• KDA Central

Changed the app name from "KFS Service Navigation" to "ServiceNAVI Plus":

Added the new features:
- Parts Search: Identify the unit information by scanning the barcode label via a device camera
- App User Guide: Show the user guides

Bug fixes and performance improvements 2.0.1906 07/31/2020 Bug fixes and stability improvements. 1.1.2209 10/15/2019 Bug fixes and minor improvements. 1.1.1106 02/19/2019 Bug fixes and minor improvements. 1.1.0529 06/01/2018 1.0.1130 12/21/2017